Refund Policy

Failed try-ons

If a try-on fails for any reason, the credit is refunded automatically to your balance. You don't need to contact us.

Purchases are processed by Google Play or the App Store, so refunds follow their rules:

Google Play: request a refund in the Google Play Store app or at play.google.com under your order history.
App Store: request a refund at reportaproblem.apple.com.

If a purchase is refunded, the credits it added are removed from your balance (credits you already used are not charged back).

You can cancel the weekly subscription at any time in your Google Play or App Store subscription settings. You keep the credits you already received.

If something went wrong with a purchase or a try-on, contact us and we'll make it right.

Last updated: October 02, 2026